Frequently Asked Questions
What is included in the room-rate?
Included in the room rate are the following:
- Boat transfer for check in and check out within the regular boat schedules:
- Check in: 2.00pm and 5.00pm
- Check out: 8.00am, 10am and 12.00pm
- Use of kayaks, fishing rods, library and DVDs
- Boat trip to see the fireflies at 7pm (weather-permitting).
How many people can stay in a tent?
Floating tents can safely and comfortably accommodate 2 adults and 1 child (under 14 years old) on a sofa bed. A baby (up to 4 years old) can share the bed with the parents. We can also provide a baby cot upon request.
The on-land Family tents can accommodate comfortably 2 adults and 2 children. An extra child can sleep on the existing sofa.
Due to logistics limitations, we cannot provide an extra bed.
What methods of payment do you accept?
Is it safe and suitable for children?
The whole resort is floating on and is surrounded by water, therefore it is best that children who stay know how to swim or are kept under strict supervision by their parents. We don’t have childcare facilities onsite, so it is the parents’ responsibility to look after the children at all times.
Is there a discount for children?
There is no charge for children under 4 years old.
There is a 30% discount on accommodation, meals and excursion for children aged between 4 – 14 years old.
Children stay for free in the family tents.
Is it possible to add an extra bed?
The floating tent’s structure does not allow us to add an extra bed. However, the tent is furnished with a chaise longue which can be used as an extra sleeping place for a small child.
Are the tents air-conditioned?
We are strongly committed to minimizing our energy consumption, therefore our tents are not air-conditioned, but they are well ventilated. Each tent has large net windows, a ceiling fan and standing fans to keep you cool. In some periods of the year, it can even get slightly chilly at night and you may be happy to use the blankets provided.
What kind of food do you offer?
We offer a three-course set lunch and dinner menu of Cambodian and Western cuisine. These may be fish, pork, beef or chicken together with fresh vegetables and fruits. These dishes are complemented by a wide selection of drinks including wines, beers, cocktails and soft drinks. A snack menu is also available throughout the day which offers some vegetarian, local and Western choices.
Do you cater for dietary requirements?
Yes, we can cater for nearly all dietary requirements including vegetarian, pescatarian, halal, vegan, and intolerances and allergies as defined by the World Health Organisation (WHO).
Unfortunately, we can’t cater for Kosher.
Please let us know in advance and if you have any dietary requirements or preferences and we will try our best to accommodate these.
How do we get there?
You can get to Canvas & Orchids Retreat by road in your own vehicle, private taxi or minivan, or public bus or minivan). Head towards Koh Kong from Phnom Penh (National Road 4) and/ or Sihanoukville (National Road 48). Our reception is located about 130 km after Sihanoukville and 18 km before Koh Kong City at the 4th bridge. Just before the bridge, there’s a dirt road on the left marked with a Canvas & Orchids Retreat sign. Follow the signs along the road down to the river until you reach our reception.
Is there a safe place to park my vehicle?
You can leave your car at our reception which is located 5 km away from Canvas & Orchids Retreat. There’s 24-hour security at reception which will keep your car safe and secure so you can enjoy your stay without worrying.
Is it possible to get there from Battambang without going via Phnom Penh?
There is a road from Battambang to Canvas & Orchids Retreat that goes via Pursat. The road is usable, but at the moment it’s only a paved road, not concrete. Therefore on occasion after heavy rains, there is part of this road which cannot be used, so it’s advised to check the weather conditions before travelling and not to attempt this journey during the rainy season.
Do you offer a pickup and transfer service?
To provide the best possible experience for our guests we can arrange a bus transfer to Canvas & Orchids Retreat and onto your next destination.
We can also organize a private taxi to and from any destination in Cambodia and some destinations in Thailand. The rate varies depending upon the journey and season.
Please contact us for details.You can also add a transfer from the “extras” while booking your room.
Which bus company should I use to get there?
There daily buses leaving Phnom Penh operated by companies such as Virak Buntham, Rith Mony and Sorya.
Virak Buntham has proven to be the most reliable when it comes to safety and timeliness…
You can book your bus tickets online in advance with Camboticket
We’d recommend taking the 7.45 am bus, so you can arrive in time to check-in for the 2 pm boat. It’s best to book your bus for the return journey from Koh Kong to Sihanoukville or Phnom Penh at the same time that you book the Phnom Penh or Sihanoukville to Koh Kong seats.
What is the recommended minimum stay?
There are plenty of things to do around Canvas & Orchids Retreat or you can simply choose to make the most of the tranquillity and rest.
To give you enough time to experience the comfort of our lodge and the beautiful surroundings, a minimum 3-night stay is best.
What is the weather like there?
Cambodia has a tropical climate with temperatures that range from warm to hot throughout the year.
There are two seasons in Cambodia. The northeast monsoon season runs from December to April, bringing sunny, dry weather especially in January and February. The rains come when the winds shift into the southwest monsoon from May to November, with the most precipitation in September and October; this season also has the nicest colours in the skies.
From February to April Cambodia steadily heats up with temperatures sometimes exceeding 40°C in April. Temperatures remain high in May and June, and the southwest monsoon brings with it more humidity and some very sticky days! From July to October, there will certainly be some rainfall but it usually comes in short heavy showers, often in the late afternoon and evening.
Do we need malaria pills?
Are there mosquitoes, bugs, spiders, snakes, stray dogs or other wildlife that may impact our experience?
Usually there are very few mosquitoes but on occasion mosquitoes and bugs can be an issue; often without notice or a pattern that can be identified. However Canvas & Orchids Retreat does have insect repellent available upon request. You are also encouraged to bring your own insect repellent if you have a preferred brand.
Our tents are surrounded with green nets that help keep the mosquitoes and other bugs out. We recommend that you keep these nets properly zipped and don’t have too many lights turned on inside your tent, as bugs are attracted to light.
Given the remote, rural location there is also the chance you may see the odd spider, snake, frog or gecko but these shouldn’t pose a risk to you. The location is semi-secure and protected from local wildlife (except a couple of local pet cats and dogs), although you may encounter the odd cow or water buffalo as you explore the surroundings.